Practical guides, not official advice

Most applications ask for similar basics: proof of identity (a passport, BRP or driving licence), proof of address (a recent bill or bank statement), and your National Insurance number if you have one.

If you're following up on something already in progress, bring any reference numbers, letters or emails you've received — they help us see exactly where things stand.

If you're not sure what's needed for your specific application, call or WhatsApp us beforehand and we'll let you know what to bring.

We start by talking through what you're applying for and what you've already got. From there we explain, in plain English, what the application is asking for and what documents or information you'll need.

We help you complete the form or online application accurately, and explain each step as we go rather than just filling it in for you.

We are not a government department and don't make decisions on applications. Once submitted, the outcome sits with the relevant department, council, employer or organisation — we can't guarantee approval or a particular timescale.

Is this the right application for what you actually need? Some processes overlap and it's easy to start the wrong one.

Do you have everything you're likely to be asked for, or is it worth gathering documents first?

Is there a deadline attached? Some applications have time limits from a specific date, so it's worth checking before you start.

If anything is unclear, ask us before you submit — it's easier to get an application right the first time than to correct it afterwards.